Whotspot I Need Help

TECHNICAL SUPPORT

WHOTSPOT provides unlimited free email support to our customers. To obtain support, complete the Technical Support Form and we will help you within 24 hours.

If you have paid for an account online with your credit card, and you can not login, please verify that you clicked on the link that appears after your payment named:
"Return To Merchant".
If you have not clicked on that link after payment, your account was not setup properly.
TO CORRECT IT PROCEED AS FOLLOWS:
1. REQUEST A REFUND by completing the form at your right.
2. Sign up again and ensure that you click on "Return to Merchant". This link always appears at the bottom of the page when you have successfully paid for your account. Occasionally there are other links also present - such as "login" or "Cancel and Return to Merchant". DO NOT CLICK ON THOSE LINKS. ONLY CLICK ON
"RETURN TO MERCHANT".

Other issues: If you are experiencing difficulties connecting or logging in. please ensure you are using the correct username and password. All characters are case sensitive.

Problems with Windows Vista on your laptop? Can't connect properly at a wifi hotspot? Checkout Microsoft's solution here.

We can only provide support for payment or account problems here. You can also notify us of WiFi connection problems, and we will forward your request to the owner at the location where you are experiencing difficulties.

If your PC or Notebook can not connect because of problems with your PC or Notebook, we offer a paid service through YourTechOnline to help you. Do you have a general PC problem? Try low-cost Live computer repair - 24 hours a day from PC Magazine's winner! Call 1-877-717-7111 or visit: YourTechOnline

If you would like to leave us a message or provide other verbal information to clarify your request:

Call our Skype VoIP lines at

USA/Canada
East Coast: (339) 337-5069

These lines all go to the same voicemail. Leave a detailed message and we will call you back if required.

HOTSPOT LOCATION SUPPORT FORM
To:
*Your Full Name:**
Username OR SurfCode:
Password:	Please Reset
(Enter your old password or a New Password if you would like us to reset it)
HOTSPOT LOCATION:	where you are
Address:
Suite:
*City:**
State / Prov:
ZIP / Postal Code:
Country:
*Your Telephone:**	where we can contact you
Fax:
*Email Address:**
	If you paid by credit card, enter your PayPal transaction number, or the amount paid
PayPal ID or Amount:

Note: it is our policy to issue a full refund if you have paid twice for the same service or have problems renewing your account.

If you have forgotten your password, we will reset it for you. Make sure you have entered your username above and please indicate the password you would like in the Password field above or below in the text description.

If you have signed up for service and can not login, it is possible that your account did not register properly, or that you have selected a username that already exists in our system. Please try again and make sure that:

1. You select a unique username with only regular alphabetic characters and numbers. No Special Characters or Punctuation!

2. After you pay, make sure you click on the link "Return to Merchant". If you do not, your account may not be setup properly.

After you have been successful, we will refund any payment mistakes you may have made.

Describe your problem*:

TECHNICAL SUPPORT

HOTSPOT LOCATION SUPPORT FORM