TROUBLESHOOTING COMMON LOGIN AND LOGOUT PROBLEMS

How to Configure a PC for use with DHCP

In order to connect to WiFi Hotspots, your computer must be configured to accept an IP address generated by the Hotspot Controller. While most computers are already configured this way as the factory default, if you are a business person with a computer normally connected to your Corporate LAN, you may have to adjust your settings in order to surf at a WHOTSPOT or any other WiFi location.

For newer PCs, the default factory setting (right out of the box from factory) should work except when the PC has a "software firewall" installed, it may interfere with the DHCP in obtaining an IP address. In that case, adjust your "software firewall" settings to allow DHCP (UDP ports 67 and 68) to go through your "software firewall".

Windows XP: Use the default "factory settings".

Click Start, Control Panel, Network Connections, right click on Local Area Connection, Properties, Internet Protocol (TCP/IP), Properties, make sure "Obtain IP automatically" is checked and "Obtain DNS automatically" is checked.

Win2000: Use the default "factory settings".

On the My Network Places icon, right click, select Properties, choose Local Area Connection, right click, select Properties, Highlight TCP/IP and choose Properties, make sure IP is in "auto" and DNS is in "auto", click OK.

Windows NT: On the Network Properties icon, right click, select Properties, click Protocols, TCP/IP, Properties, check "Obtain IP Address from a DHCP server".

Win98 and Windows ME: On the Network Icon, right click, select Properties, highlight TPC/IP (for your network card) and click Properties, IP address should be "automatic", DNS should be "disable" (meaning obtain DNS from the DHCP server on the LRP), Gateway should be "blank" as shown. Reboot and surf. Note: this is exactly the "factory default" setting.

Changes made to your Network settings may require you to reboot your computer.

Login and Logout Problems

1. The most common error is entering the wrong username or password. Please ensure you are using the correct username and password for your account. This is case sensitive and should not have any special punctuation or characters.
2. Cookies must be enabled on your computer. If you are using spyware software or a software firewall like ZoneAlarm, you may need to adjust their settings to allow access from our servers. To enable cookies in Internet Explorer, click on Tools, Internet Options, Security. Make sure the setting is Medium or Lower. At the same time, click on General and delete cookies and delete cache to ensure a clean system. Close your browser and try again.
3. If you are using a pop-up blocker or Windows XP SP2, chances are that the small timing/logout window did not display when you first logged in. In this instance, our servers may think that you are still logged in and prevent you from logging in again. If this happens, disconnect/shutdown your computer for 30 minutes to force a system logout. Additionally, delete your cookies and cache, as explained above.